Shenzhen Airlines

Shenzhen Airlines

Shenzhen Airlines, Guangdong, Bao'an, China, 518000


Phone : +86 75595080

Website : Shenzhen Airlines

Founted : November 1992; 30 years ago

Key People : Chen Zhiyong (President)

About Shenzhen Airlines

Shenzhen Airlines, a Chinese airline that operates domestic and international flights, is known as Shenzhen Airlines. The airline's headquarters is in Shenzhen Guangdong, China. Shenzhen Airlines was established in November 1992. It began operations in September 1993. Shenzhen International Total Logistics and Air China are major shareholders of Shenzhen Airlines. Star Alliance is a global network of airlines that includes five airlines: Air Canada, Lufthansa Scandinavian Airlines and Lufthansa. It now has 28 members. The market acceptance of the network has been recognized with numerous awards including the Air Transport World Market Leadership Award and Best Airline Alliance by Skytrax and Business Traveller Magazine. Star Alliance was founded in 2012 by Shenzhen Airlines. Shenzhen Airlines joined Star Alliance in 2012.

Shenzhen Airlines Reservations

Shenzhen Airlines Booking Numbers

Contact Shenzhen Airlines Customer Service:0086-755-95361(81795080 for Hongkong,0086-755-88814023 for unavailable areas).

Shenzhen Airlines Classes

First Class

Economic Class

Business Class

Shenzhen Airlines Facilities

Pre-ordering meals is possible up to 24 hours prior to departure. This applies only for flights lasting more than two hours.

Shenzhen Airlines offers special meals that can be customized to meet the needs of different passengers. These meals can be pre-ordered.

  • Strict western vegetarian meals (VGML)
  • Fruit meals (FPML)
  • Salad dishes
  • Seafood meals (SFML)
  • Diabetic Meals (DBML).
  • High-fiber meals (HFML).
  • Low-fat meals (LFML)
  • Low-sodium meals (LSML)
  • Low-protein meals (LPML)
  • Baby meals (BBML).
  • Child meals (CHML).
  • Hindu meals (HNML)
  • Oriental vegetarian meals (VOML)
  • Muslim meals (MOML)

Shenzhen Airlines Popular Destinations And Hubs

Hub Airport

Shenzhen Bao'an International Airport

Shenzhen Bao'an International Airport can be found near Shenzhen in Guangdong, China. Shenzhen Airport serves as the hub for Shenzhen Airlines. It is also a major city for China Southern Airlines, Hainan Airlines, and Loong Air. Air China, Asiana Airlines (Chengdu Airlines), China Airlines. China United Airlines. China Eastern Airlines. China Southern Airlines. Shanghai Airlines. Donghai Airlines. Loong Air. Hebei Airlines. Spring Airlines. Xiamen Airlines.

Shenzhen Airlines Check-In And Boarding Pass

Self-service check in at the airport: The passenger can choose his/her seat from the available seats, and then print the boarding pass by entering his/her certificate number. This is used to purchase the ticket at Shenzhen Airlines' self-service check in equipment according to the computer prompts.

Online check-in: If the voyage and time of the passenger are within the requirements for Shenzhen Airlines' check-in process, the passenger can select the seat that is most convenient for him/her and then print the boarding pass. The passenger can use the printed boarding card to go through security at the airport once he/she has arrived. The passenger can print the boarding passes according to the instructions on the self-service check in equipment at Shenzhen Airlines, even if he/she didn't preprint them.

Shenzhen Airlines Policies

Baggage Policy And Fees

Carry-on Baggage

First class customers who fly with Shenzhen Airlines can bring two pieces of baggage, up to a maximum weight limit of 5kg. Customers flying in Business Class or Economy Class are allowed one piece of carry-on baggage, with a maximum weight limit of 5kg.

Checked Baggage

First Class passengers are allowed 40 kg of checked baggage for domestic flights. Business Class customers have 30kg and Economy Class passengers 20kg respectively. Star Alliance Gold members are entitled to 20kg extra baggage The total dimensions of the bag should not exceed 100cmx60cmx40cm (40cmx24cmx16").

International flights: First and Business Class passengers have two pieces of luggage that do not exceed 32kg. Economy class passengers can only carry one 23kg bag. The baggage must not exceed 158cm (62") in total.

Pet Policy

(I)Definition for small animals

The small animals are family-fed dogs and cats, as well as pets carried by passengers. This does not apply to wild animals or animals that are dangerously injured (e.g. snack, wolfhound).

(II) Application Time & Method

To transport small animals, passengers must visit any Shenzhen Airlines ticket office or call 95361 (service hotline for Shenzhen Airlines), to purchase a ticket and to submit an application to check-in the small animal. If the application is not approved, the ticket will not be issued. The application deadline is between 8:00 and 20:00.

(III) Quarantine Certificate

To check in any small animal, you must show an approved Animal Quarantine Conformity Certificate from Institute of Animal Health Supervision.

(IV) Charging Standard

The allowance does not include the weight of small animals, their containers, or food. Instead, the passenger must pay the freight fare for overweight baggage. (For every kilogram, 1.5% will be charged on the full economy-class price.

Refund And Cancellation Policy

Shenzhen Airlines' 24-hour cancellation policy allows passengers to cancel any Shenzhen Airlines flight within 24 hours. Shenzhen Airlines will give a full refund for tickets purchased more than a week before departure of your Shenzhen Airlines flight.

Frequently Asked Questions (Faqs)

Shenzhen Airlines' headquarters is located in Shenzhen Bao'an International Airport, Bao'an District of Shenzhen. It is a Star Alliance member since 2012 and is currently part of the global network of airlines with Air China.

Passenger booking a connecting flight will be unable to access the seat pre-selection service via phone, website or short message. Please contact the airport for assistance.

First-class seats are more comfortable than those in economy class, and first-class passengers enjoy more variety of meals.

Shenzhen Airlines Policies

Top Destination