Thai Airways

About Thai Airways

Thai Airways International Public Co., Ltd., commonly known as Thai Airways, is the national carrier of Thailand. Founded in 1960, Thai Airways has grown into one of Asia’s premier airlines, renowned for its outstanding service, extensive route network, and commitment to passenger comfort. As a founding member of the Star Alliance network, Thai Airways offers seamless connectivity to numerous destinations around the world, facilitating both business and leisure travel with its modern fleet and exceptional service standards.

Thai Airways Reservations

Booking a flight with Thai Airways is designed to be easy and convenient:

  • Official Website: Passengers can book flights, manage reservations, and check flight statuses through the Thai Airways website, which provides a user-friendly interface for an effortless booking experience.
  • Mobile App: The Thai Airways mobile app allows travelers to book flights, update reservations, and receive real-time flight updates and notifications on their smartphones.
  • Customer Service: Dedicated customer service agents are available 24/7 via phone or online chat to assist with bookings, provide flight information, and accommodate special requests.

Thai Airways: Popular Destinations & Hubs

Thai Airways operates an extensive network of destinations across Asia, Europe, Oceania, and North America:

  • Destinations: Key cities served by Thai Airways include Bangkok, London, Paris, Tokyo, Sydney, Los Angeles, and more, catering to both business and leisure travelers with a comprehensive range of flight options.
  • Hubs: Suvarnabhumi Airport (BKK) in Bangkok serves as the primary hub for Thai Airways, facilitating numerous domestic connections within Thailand and international flights to major global destinations.

Thai Airways Check-In and Boarding Procedures

Efficiency and passenger convenience are central to Thai Airways' check-in and boarding processes:

  • Online Check-In: Available from 24 hours up to 1 hour before departure via the Thai Airways website or mobile app, allowing passengers to select seats and obtain boarding passes electronically.
  • Airport Check-In: Dedicated check-in counters at airports provide personalized assistance for baggage drop-off and document verification, ensuring a smooth boarding experience for travelers.


Thai Airways Services

Thai Airways strives to enhance the travel experience with a variety of services:

  • In-Flight Amenities: Passengers on Thai Airways flights enjoy complimentary meals, beverages, and entertainment options, with premium services available on long-haul routes to further elevate the onboard experience.
  • Royal Orchid Plus: The airline's frequent flyer program, Royal Orchid Plus, rewards loyal customers with benefits such as mileage accrual, upgrades, and exclusive privileges, enhancing the overall travel rewards experience.

Thai Airways Baggage Policy

Thai Airways provides clear guidelines on baggage allowances to ensure passenger convenience and compliance with safety regulations:

  • Cabin Baggage: Limits on size and weight are specified for carry-on items, ensuring that they fit comfortably in overhead compartments and under-seat storage.
  • Checked Baggage: Policies for checked baggage vary based on destination and fare type, with additional fees applicable for excess weight or extra pieces beyond the standard allowance.

Thai Airways Pet Policy

Thai Airways accommodates pets under specific conditions to ensure their safety and comfort during air travel:

  • Cabin Pets: Small pets meeting size and weight restrictions can travel in the cabin with passengers, provided they remain in an approved carrier throughout the flight.
  • Checked Pets: Larger pets can be transported as checked baggage, subject to health certifications and appropriate containers to ensure their well-being during the journey.

Thai Airways Refund and Cancellation Policy

The airline offers flexibility in its ticket refund and cancellation policies, catering to varying fare types and booking conditions:

  • Refunds: Eligibility for refunds depends on the fare purchased, with some tickets being non-refundable. Passengers can manage refund requests online via the Thai Airways website or seek assistance from customer service.
  • Cancellations: Passengers can make changes or cancel their bookings through the Thai Airways website or customer service, with applicable fees based on the fare rules and timing of the request.

Frequently Asked Questions (FAQs)

Can I choose my seat in advance on Thai Airways flights?

Yes, passengers can select seats during the booking process or later via the Thai Airways website or mobile app, subject to availability and fare class.

What amenities are offered on Thai Airways flights?

Thai Airways offers complimentary meals, beverages, and entertainment on most flights. Additional services like Wi-Fi and premium seating are available on select routes.

How early should I arrive at the airport for a Thai Airways flight?

It is recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights to complete check-in, security screening, and boarding procedures smoothly.

Does Thai Airways provide Wi-Fi on board its flights?

Yes, Wi-Fi is available on select Thai Airways aircraft, allowing passengers to stay connected during their journey for a fee. Details on availability and pricing can be found onboard.

What should I do if my Thai Airways flight is delayed or canceled?

In case of flight disruptions, Thai Airways assists passengers by rebooking on alternative flights or providing compensation as per airline policies. Passengers are advised to monitor flight status online or via the Thai Airways app and contact customer service for support.